Data and Privacy Policy

Hoose Ltd is the Data Controller responsible for the personal data collected through this website. Our registered address is Steuart Rd, Bridge of Allan, Stirling, FK9 4JG. You can contact us at any time regarding data protection matters by emailing info@hooseltd.co.uk.

We collect a limited amount of personal data in order to respond to enquiries and operate our services effectively. This typically includes information such as a company name and email address, which is provided directly by you when you submit a contact form or communicate with us. In some cases, basic usage data may also be collected automatically when you interact with the website.

Where personal data is requested, it is generally required to allow us to respond to your enquiry or provide our services. If certain information is optional, this will be made clear at the point of collection. If you are unsure which data is required, you are welcome to contact us for clarification.

Any use of cookies or similar tracking technologies on this website is intended to support the proper functioning of the site and improve your experience. Further information about this can be found in our Cookie Policy.

Personal data is processed securely using appropriate technical and organisational measures to prevent unauthorised access, disclosure, alteration, or loss. Processing is carried out using IT systems and tools that are directly related to the purposes for which the data is collected. In addition to Hoose Ltd, data may be accessed by trusted staff or external service providers who support website operation, communications, or IT services. Where third parties process data on our behalf, they do so under appropriate contractual safeguards.

Data is processed at our operating offices and, where relevant, at the locations of our service providers. This may involve transferring data outside your country of residence. Where this occurs, appropriate safeguards are in place to ensure your data remains protected.

We retain personal data only for as long as necessary to fulfil the purpose for which it was collected, or to comply with legal or regulatory obligations. Where data is processed on the basis of consent, it may be retained until that consent is withdrawn. Once the relevant retention period has expired, personal data is securely deleted.

Personal data is collected and processed to allow us to respond to enquiries, provide our services, meet legal obligations, protect our rights and interests, and prevent misuse or fraudulent activity. When you submit a contact form, you authorise us to use the information provided to respond to your request. This typically includes your name and email address.

Under UK GDPR, we process personal data only where a lawful basis applies. This may include your consent, the need to perform a contract or take steps prior to entering into a contract, compliance with legal obligations, tasks carried out in the public interest, or our legitimate business interests. If you would like further clarification on the lawful basis used for a specific processing activity, please contact us.

You have a number of rights under data protection law. These include the right to access your personal data, request correction of inaccurate information, request deletion of data, restrict or object to processing, and receive a copy of your data in a portable format where applicable. Where processing is based on consent, you may withdraw that consent at any time.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been handled improperly. We would, however, welcome the opportunity to address any concerns directly in the first instance.

Requests to exercise your rights can be made using the contact details above. Requests are free of charge and will be responded to within one month, in line with legal requirements.

In certain circumstances, personal data may be used for legal purposes, including in connection with legal proceedings or compliance with requests from public authorities. We may also collect limited technical data, such as system logs or IP addresses, for security, maintenance, and operational purposes.

We may update this privacy policy from time to time to reflect changes in legal requirements or how we operate. Any updates will be published on this page, and we recommend reviewing it periodically. Where changes affect processing based on consent, we will seek fresh consent where required.

If you require further information about how your personal data is collected or processed, please contact us using the details provided above.